Terms And Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss, which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from the use of this site.

Information About Us

The term ‘Key Care Solutions’ or ‘us’ or ‘we’ refers to the owner of www.keycaresolutions.co.uk, Key Care Solutions Ltd, whose registered office is Kemp House, 160 City Road, London, England, EC1V 2NX. Our company registration number is 7385462. Our VAT number is 101 3351 81. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
  • Any Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Accessing our site

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice.
  • We will not be liable if for any reason our site is unavailable at any time or for any period.
  • From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
  • We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
  • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  • You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
  • All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data;
  • Loss of goodwill;
  • Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.

Email Alerts / Vacancy Availability

  • Key Care Solutions reserve the right to delete care service email alert accounts if the account hasn't been accessed within a Three (3) month period.
  • All care services that feature on the site will automatically adjust to show care vacancies, bed vacancies and/or day care vacancies every 14 days, with the emphasis on the care owner to sign in and adjust this to reflect the current status of their care service vacancies

Intellectual property rights

  • This website contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You must only use the materials and/or data on our site for personal and non-commercial purposes and in accordance with the terms below.
  • You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  • We expressly prohibit any third party from gathering, extracting, reproducing and/or displaying any material or data on or from our site, regardless of how such material or data is obtained (eg by the use of spiders or other ‘screen scraping’ software or system used to extract data) or the reason it is obtained. If you print off, copy or download any part of our site or use the data on our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made, and delete the data from any medium in your possession, custody or control. You may also be exposed to a possible claim for damages for breach of intellectual property rights and/or contract. We expressly reserve all rights in this regard.

Photo & Picture Submission Guidelines

We reserve the right to remove photographs or pictures that violate our content policy and suspend business owners who upload such media. Photos that violate our content policy might contain:
  • Illegal content
  • Violations of copyright
  • Trademark infringement
  • Pornography
  • Incitement of violence
  • Promotions of hate
  • Invasion of privacy
Photos should also be relevant to the business represented by the page. Specifically, they should:
  • Not be copyrighted, unless uploaded with permission of the copyright owner
  • Be of respectable quality. Photos that are overly blurry, noisy, rotated, or too dark may be removed.
  • Represent the real-world business location.

Prohibited uses

  • You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
  • We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
  • Material contained on our site must not be reproduced or exploited for commercial gain. All other rights are reserved and users must seek our permission before making any other use of material contained on our site.

Social Media Channels

  • We have a large social media presence and use Facebook and Twitter amongst other social media platforms. Please note that material posted by you to this site may be reposted or promoted by us on our social media platforms with the same conditions that apply to our website, and might also be subject to any additional conditions imposed by the social media platform in question.
  • By posting to our website you are therefore deemed to consent to any reposting or further promotion by us using social media and all other means.

Website Links

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • If you wish to make any use of material on our site other than that set out above, please address your request to info@keycaresolutions.co.uk

Jurisdiction And Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade Marks

is the UK registered trademark of Key Care Solutions Ltd

Care Home / Service Advertising And Payment Terms

Please read these payment terms carefully before agreeing to the terms and conditions.
  • The prices for the Advertisements will be set out in the quotation provided by Key Care Solutions.
  • We reserve the right to change the prices at any time. Once an order for an Advertisement has been received, the order is non-refundable.
  • We reserve the right to review care listings and make appropriate changes to remove website addresses, email addresses or phone numbers from descriptions or pictures or logos
  • We reserve the right to keep care listings or banner adverts as enhanced listings if payment terms are still in discussion.
  • We reserve the right to suspend enhanced care listings or banner adverts if payment hasn't been received within the agreed time frame.
  • From time to time, suspended care listings may well appear in searches carried out in search engines (as cached searches)Key Care Solutions has no influence on their search algorithms which are updated on a regular basis.
  • We reserve the right to change listings that have duplicate content, as having exactly matching the text on more than one website can result in a duplicate content penalty from the search engines, which will adversely affect the position of both websites in the search engine results.
  • All Banner Adverts and Enhanced Care Listings on our site will be invoiced on date of the agreement unless otherwise agreed.
  • All invoices are payable within the time specified unless otherwise agreed in writing.
  • We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms
  • Key Care Solutions may refuse to publish any Advertisement for any Advertiser who has not paid any sums due for any advertising, as required under these terms.
  • We cannot accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or any other reasons).
  • If the credit/debit card supplier declines payment, Key Care Solutions is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.
  • Refund of monies is organised by complete months remaining if paid yearly in advance.
  • Charges are in pound sterling (£) exclusive of VAT.
  • You will receive a confirmation of your payment by email as well as an on-screen confirmation after you make the payment.

Cancellation and refund policy:

  • Cancellation of account from either party requires 28 days’ notice (By registered letter and by electronic means)
  • Key Care Solutions reserve the right to cancel a care provision subscription if the relevant care provider registers misleading information in order to deceive the end-user, but a reminder will be sent to the care home manager before termination to correct the information.
  • Key Care Solutions reserve the right to suspend or cancel a care provision subscription if the relevant care provider or care group is under a current legal investigation.
  • Refund of monies is organised by complete months remaining if paid yearly in advance.
  • Charges are in pound sterling (£) exclusive of VAT.

Online Privacy Policy

Your right to privacy is very important to us and we will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law. View our privacy policy for more details.


Key Care Solutions does not store your credit/debit card details on the website. This information is processed by our chosen Payment Merchants.

We encourage you to review the privacy policies of these third party sites since we do not control these websites.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Our Contact Information

Please email us at info@keycaresolutions.co.uk if you have a query or experience any problems. Please note that we can only respond during office hours 9.00am - 5:00pm Monday to Friday.
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