Care Home Checklist

Location and building


☐ Where is the home?

☐ Will visitors be able to get there easily?

☐ Are there transport links nearby?

☐ Are facilities such as shops, pubs, parks and places of worship within easy reach?

☐ How accessible is the home?

☐ Will it be easy for you to enter and leave the building, and move between rooms and floors?

☐ How good is the wheelchair access?

☐ Is there a lift?

☐ Does the home feel clean and inviting?

☐ Are there any unpleasant smells?

☐ Do the rooms feel hot and stuffy or cold and draughty?

☐ Is there a relaxed and friendly atmosphere?

☐ Will you feel comfortable chatting and socialising in the home’s public areas?

☐ Are chairs arranged in groups or round the edges of the rooms?

☐ Is there a quiet living room for reading, as well as one with a television?

☐ Are the rooms a good size?

☐ Will you have a room to yourself?

☐ Is there any choice of rooms to accommodate preferences such as sun, shade or quiet?

☐ Do the rooms have en suite facilities or basins?

☐ Will you be able to bring your own possessions such as pictures, plants and furniture.

☐ Does the home allow pets?

☐ Will you be able to settle into the home?

☐ Would you prefer a larger or smaller home?

Day-to-day life


☐ Are there telephone facilities you can use in private.

☐ Can you access the internet, either in your room or on a shared computer?

☐ Are books and newspapers available?

☐ Does a mobile library visit?

☐ Does the home arrange outings to the shops, entertainment venues or places of worship?

☐ Are there any physical activities such as exercise groups or gardening?

☐ How will you be told about upcoming events?

☐ Are you encouraged to stay active and do as much as you can for yourself?

☐ Are external doors kept locked?

☐ Can you go outside for fresh air when you want to?

☐ Are you allowed to make choices about your daily routine?

☐ Will you be able to rise and go to bed when you choose?

☐ Can you choose which clothes to wear each day?

☐ Are there any restrictions on visiting times or numbers of visitors?

☐ Where can you spend time with your visitors?

☐ Are there activities provided to help occupy your time?

☐ Are there facilities for visitors to stay overnight?

☐ Are young children welcome?

☐ Is the home right for your cultural and religious needs?

☐ Are there members of staff who speak your language?

☐ Can the home meet your dietary needs?

☐ Are there other residents from a similar background to you?

☐ Is there a choice of food and when and where it can be eaten?

☐ How are special diets catered for?

☐ Can you prepare food and drink for yourself?

☐ Do existing residents enjoy the food and can you try it?

☐ Are details of the complaints procedure readily available?

☐ Are you encouraged to give feedback?

☐ Is there a residents’ committee?

☐ Do you have access to advocacy services?

Your care needs


☐ Is the home registered to provide the level of care you need?

☐ Do the other residents seem to have a similar level of need to you?

☐ What will happen if your needs change or increase?

☐ Does the home have bathing facilities that meet your needs?

☐ If you need help with bathing, who will provide this?

☐ Can you choose how often you have a bath or shower?

☐ Are toilets available in all parts of the home?

☐ Are they equipped with handrails and other mobility aids?

☐ Are you helped to the toilet when you need to go, if necessary?

☐ When are incontinence pads and catheters used?

☐ Do you have your own GP and access to other health services such as opticians and dentists?

☐ Who decides when a check-up is needed?

☐ How will the home let friends and family know if you are taken ill?

☐ How many staff are employed per resident?

☐ How are they trained?

☐ Is there a manager on duty at all times?

☐ What is the turnover of staff?

Contracts and fees


☐ Can you see a copy of the home’s brochure?

☐ Can you see copies of recent inspection reports?

☐ Can you see a copy of the home’s contract/written conditions?

☐ What are the home’s fees?

☐ Is it clear how the fees are structured and calculated?

☐ How are NHS nursing care payments accounted for?

☐ How are fees collected?

☐ Do self-funding and local-authority assisted residents pay the same rates?

☐ Is a top-up payment required for the local authority assisting residents?

☐ Are extra items not covered by the basic fees clearly identified and accounted for?

☐ What arrangements are there for handling your personal money?

☐ How are your valuables kept secure?

☐ What are the notice conditions in the contract?

☐ Are any fees payable after a resident’s death?

☐ How quickly does the person’s room have to be cleared out?
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