Payment Terms
Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.Confirmation of Payment
You will receive a confirmation of your payment by email as well as an on screen confirmation after you make the payment.Cancellation and refund policy
- Cancellation of account from either party requires 28 days’ notice (By registered letter and by electronic means)
- Key Care Solutions reserve the write to cancel a care home subscription if the home registers misleading information in order to deceive the end-user (e.g. Indicating that the home has a CQC rating of 3 stars instead of 1), but a reminder will be sent to the care home manager before termination to correct the information.
- Key Care Solutions reserve the write to suspend or cancel a care home subscription if the home or group is under a current legal investigation.
- We can not accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).
- If the credit/debit card supplier declines payment, Key Care Solutions is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.
- Refund of monies is organised by complete months remaining if paid yearly in advance.
- Charges are in pound sterling (£) exclusive of VAT.
Online Privacy Policy
Your right to privacy is very important to us and we will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law. View our privacy policy for more details.Disclaimer
Key Care Solutions do not store your credit/debit card details on the website. This information is processed by our chosen Payment Merchants.We encourage you to review the privacy policies of these third party sites, since we do not control these websites.
Our Contact Information
Please email us at info@keycaresolutions.co.uk or call us on 0844 4145827 if you have a query or experience any problems. Please note that we can only respond during office hours 9.00am - 5:00pm Monday to Fridays.
